Free shipping from €35,- | NL and BE

Ordered before 13:00 pm. Usually shipped the same day!

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Orders and Delivery

I can't make a choice about some products. Can you help me?

I case you have any difficulty about ordering just send us an email at info@rainbowhangmatten.nl , send a WhatsApp message or call us at +31-626090972

Wenn can I expect my order?

Most of the products we have in stock and so we can quickly send out. Orders are daily processed. Ordered on working days for 13:00 o’clock is usually delivered the next business day at your home. Do you prefer a different day? That you can select during checkout of your order.

Products we have in stock but not itself at the supplier within 2 working days you can generally expect. Please inform if desired.

Can my order be delivered at another address?

Yes Sure! Leave your desired delivery address at the checkout during your order proces.
So if you expect not to be at home on delivery day, change this address to your desired address.

Can I pick up my order at your store?

Yes you can pick up at our address in Spierdijk (NH). Indicate this during the order process. Preferably your order can then be picked up daily by appointment.

Which parcel company will deliver my parcel?

We ship via various parties. Both DPD, PostNL, Transmission and for the large and heavy shipments Bijvoet Distribution does this for us.
Deliveries within 30 km from Spierdijk we do it ourselfs.

What if I'm not at home when the package is delivered?

Usually the driver will see if the package can be delivered at your neighbours. If that is not possible you will get a note in the bus to a new delivery appointment.
If DPD is delivering your parcel will be taken to a parcel shop at closest to your address. Then you can pick it up there at your own time within 7 working days. If delivery fails your parcel will be returned to our address. This may result in extra costs.

What are the shipping costs?

Order from €35,- will be send without shipping costs for you.
Delivery costs for orders under the €35,-is €6.95

I have paid but did not receive a confirming email? What to do?

You may have in this case a wrong email address. Or there may be a technical failure. In both cases, please contact us at +31626090972, send an email at info@rainbowhangmatten.nl , or send a WhatsApp message +31-626090972

Returns

How can I return my order?

Check for all information our Return Page at https://www.rainbowhangmatten.nl/en/returns/

Is returning free?

Returning is never free. Parcel companies have to make a profit as well. So do we. We offer free shipping but returning costs are for you. Thats fair.
Except if me made a mistake we will pay for the returning.

How must I return the goods?

Check for all information our Return Page at https://www.rainbowhangmatten.nl/en/returns/

Wenn do I receive my money back after a return?

Usually in a few days. In the same methode as you paid us.

Payment

How can I pay my order?

The simplest and cheapest you can pay via iDEAL.

FREE
ideal, prepayment by bank, pins on pickup or if we ourselves.

NOT FREE:
Credit card (MasterCard/Visa) + 2%
Paypal + 2%
Billink (only for the Netherlands) + €1.95 *

Bancontact + 2%
Pay on invoice for companies and institutions + 2%

My payment failed. What must I do?

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Wanneer wordt mijn bestelling bezorgd?

Vivamus convallis erat risus, a aliquet urna lobortis gravida. Pellentesque vulputate volutpat ullamcorper. Cras commodo lacus sit amet placerat sollicitudin.
Sed laoreet justo vehicula erat porta, pharetra efficitur sapien semper. Sed tempus, magna eget vehicula malesuad.

Wanneer wordt mijn bestelling bezorgd?

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Wanneer wordt mijn bestelling bezorgd?

Vivamus convallis erat risus, a aliquet urna lobortis gravida. Pellentesque vulputate volutpat ullamcorper. Cras commodo lacus sit amet placerat sollicitudin.
Sed laoreet justo vehicula erat porta, pharetra efficitur sapien semper. Sed tempus, magna eget vehicula malesuad.

Wanneer wordt mijn bestelling bezorgd?

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