At Rainbow hammocks you can exchange or return your purchase within 90 days. Time enough to find out if you are realy satisfied. But it is important that the product is complete and in the original packaging (if reasonably possible). Products that are damaged or not be complete can not be accepted and refunded.

If you return lets us know by email or use our return form.

Roadmap for exchange and return. We ask you to keep to these steps. So we can handle your return as smoothly as possible.

★ Sign up at our customer service that you want to send an item return.
★ You will receive by email a confirmation of your request.
★ You will receive via email instructions for the return of the item. The costs for the return shipment is to the customer. This is so regulated by law. Send it with insurance. 
★ After we receive your shipment we send you an acknowledgement via email.
★ Rainbow hammocks will exchange the article to (if in stock) or deposit the purchase amount within 7 days back, depending on your wish.
★ The products must be returned in good shape, in the original packaging and ready for resale. Don't use colored tape like Duck tape to close the boxes. Only use transparant tape.
★ In some cases we have to charge a 5% fee for re-packing and so. 

Now enjoy and relax. Trust on us as  we really want to have a good relationship to work with you and we hope you are happy with us and our great products. We are shure you will come back to us for more. For yourself of others.

My order is not complete or damaged, what to do?

Rainbow hammocks follows the rules from the law on market practices and consumer protection. We stand for our products. You should expect that a product supplied by us to the reasonable expectations. Should your product become defective, then you can count on us.

Contact us at customer service and we try to help you out.

Our return address:
Rainbow Hangmatten - Noord Spierdijkerweg 208 - 1643 NP Spierdijk - Netherlands